Synopsys backs its industry-leading products with top-rated service and support available around the clock—and around the world. From Customer Education Services and SolvNet online support to the Global Support Centers and Synopsys Professional Services, Synopsys delivers the essential expertise and personal attention required to get the most from your tool investment, help keep your project on schedule, and accelerate your designers’ proficiency and productivity with Synopsys technology.

Customer Education Services
Synopsys’ expert instruction and practical, hands-on workshops are the foundation for design success and will help you maximize productivity with your Synopsys tools. An extensive course catalog --ranging from basic tool training to advanced flow workshops-- is delivered by Synopsys experts and available worldwide at Synopsys training centers, as private sessions at your location, or through the convenient, online Virtual Classroom.

SolvNet Self-Service Support
SolvNet gives you instant access to the information and self-help resources to resolve many support issues. Create a personal profile—including product preferences— to tailor the support information you view and the updates you receive. In addition to documentation, software downloads and a comprehensive, searchable knowledgebase that provides solutions to frequently encountered problems, SolvNet features information on known issues and workarounds and a convenient way to open, update and monitor your support case.

Global Support Centers
Synopsys technical support centers are staffed by experienced design engineers with specialized Synopsys tool knowledge. They are trained to understand, diagnose and resolve problems of all levels of technical complexity. If you can’t find a solution on SolvNet, open a support case, and a product specialist will research your issue, follow up with you, and, if necessary, leverage a global team of Synopsys experts, including R&D, to solve your problem. With the ViewConnect secure support environment, you can share your desktop with the Support Center, allowing them to see your problem exactly as it occurs in your design environment for faster issue identification and resolution.